MeloPilot Privacy Policy

Welcome to MeloPilot. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or interact with our services.

By using MeloPilot, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect and process the following categories of information:

Account Information

• Name
• Email address
• Password (stored securely in encrypted form)
• Profile picture (if provided)

Usage Data

• Practice sessions
• Progress tracking
• Lesson completion records
• Application interactions and preferences

Audio Data

• Recordings of your playing for practice and feedback features
• Audio recordings are processed locally on your device whenever possible
• Audio recordings are not stored on our servers unless you explicitly choose to save or upload them

Device Information

• Device type
• Operating system
• Application version
• Unique device identifiers
• Diagnostic and crash-reporting information

Payment Information

• Subscription and payment details processed securely by third-party payment processors
• MeloPilot does not store complete payment card information

We use your information to:

• Provide and maintain our services
• Personalize your learning experience
• Deliver adaptive learning recommendations
• Track progress and provide feedback
• Process payments and manage subscriptions
• Respond to customer support inquiries
• Send service-related notifications and updates
• Improve our applications and user experience
• Analyze usage patterns and performance metrics
• Protect against fraud, abuse, and security threats

If you choose to receive SMS messages from MeloPilot, we may use your mobile phone number to send account notifications, service updates, authentication codes, customer support communications, and other messages you have consented to receive.

SMS Consent Protection

Mobile information, including phone numbers and SMS consent data, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent information are never shared with third parties for marketing purposes.

Information may only be shared with service providers that help us deliver SMS communications, such as messaging platform providers, and only for the purpose of providing those services.

You may opt out of SMS communications at any time by following the instructions included in the message or by contacting us.

We implement appropriate technical and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encryption of data in transit
• Encryption of sensitive data at rest
• Access controls and authentication safeguards
• Regular security monitoring and maintenance

Audio recordings are processed on-device whenever possible and are not transmitted to our servers unless you explicitly choose to save or upload them.

We do not sell your personal data.

We may share information only in the following circumstances:

Service Providers

We may share information with trusted service providers that perform services on our behalf, including:

• Cloud hosting providers
• Payment processors
• Authentication providers
• Customer support platforms
• SMS delivery providers
• Analytics providers

These providers may access information only as necessary to perform services for MeloPilot and are contractually obligated to protect your information.

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Protect the rights, property, or safety of MeloPilot, our users, or others

Business Transfers

If MeloPilot is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction.

SMS Data Restriction

Mobile phone numbers, SMS consent records, and SMS opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing activities
• Receive a portable copy of your data
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

MeloPilot is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

For users between the ages of 13 and 18, parental or guardian consent may be required where applicable by law.

We use cookies and similar technologies to:

• Remember user preferences
• Maintain account sessions
• Analyze application performance
• Improve user experience

You may configure your browser to refuse cookies; however, some features of our services may not function properly as a result.

We may update this Privacy Policy periodically.

When we make material changes, we will update the "Last Updated" date and provide additional notice where required by law.

Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@melopilot.com

Address: 8 The Green Ste A Dover, DE 19901